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Job Posting: Hamilton Police Service August 2, 2012

Posted by hamiltonmuslims in News.
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“Hamilton Police is currently hiring Emergency Communications Operators. Check out Workopolis or the HPS website for further info.

The position pays $31.87 per hour, plus 14% in lieu of benefits, and 4% vacation pay, to start, but as

you can see, we have high expectations.

Deadline to submit an application is Friday, August 10th, 2012, at 4:00 pm…

EMERGENCY COMMUNICATIONS OPERATORS

Are you looking for an opportunity to contribute to the safety and well-being of your

community? Are you passionate about helping others in times of crisis?

The Hamilton Police Service (HPS) is currently looking to fill Part-time Communications Operator positions in our 911 Call Center, which is located at our Central Police Station in downtown Hamilton, starting October 9th and November 19th.

We are looking for high calibre applicants who can meet the demands of our community, our officers,

and fellow Communications Operators. Successful applicants will be working in a high stress, interactive team setting, performing the dual roles of Call Taker and Dispatcher.

Call Takers:

· Respond to and assess emergency and non-emergency calls for police, fire, and ambulance from

individuals experiencing varying degrees of trauma.

· Fire and Ambulance calls are transferred; for Police, pertinent information is gathered quickly,

and accurately documented in our computer aided dispatch (CAD) system.

· Split second decisions are made based on extensive knowledge of policy.

Dispatchers:

· Are responsible for numerous Officers, as they direct a police response to calls for service.

· Communicate information with precision in a calm, clear, and strong voice.

· Continuously monitor police locations, anticipate resources required, and take prompt action, in

accordance with policy.

· Utilize multiple computerized systems, computer screens, and voice radio systems.

The qualities that contribute to a successful Communications Operator are:

· Calm and even tempered disposition

· Pleasant yet authoritative manner

· Decisiveness

· Willingness to take initiative

· Ability to take direction/correction

· Ability to work effectively under pressure

· Excellent multi-tasking, organizational, and computer skills

· Good knowledge/familiarity with the City of Hamilton and vicinity, including major landmarks,

streets, and highways

· Ability to maintain emotional detachment and to be satisfied with not always knowing the

immediate result or conclusions of a call received or dispatched

Success in this position requires well developed stress management, judgment, and teamwork skills. You

must be able to deal effectively with people in stressful (sometimes life threatening) situations in a fastpaced emergency response environment with constant interruptions and background noise. The ability to interact with Officers on the radio, Call Takers in the room, and people on the phone simultaneously is

necessary to ensure public and Officer safety. High efficiency, flexibility to respond to changing priorities,

and a commitment to continuous learning are essential.

Minimum Requirements:

· Legally entitled to work in Canada

· At least 18 years of age

· Grade 12 education, or the equivalent

· Clear English communication and comprehension skills

· Working knowledge of computers

· Able to type at least 35 words per minute

· At least one year of related experience in a customer service environment

Although not essential, it is helpful to have previous experi in a call taking or fast paced service

environment, or similar related experience, including:

· Working with behaviourally difficult and demanding members of the public

· Utilizing highly effective verbal, written, listening, and interpersonal communication skills

· Dealing with people in distress

· Solving problems

· Making fast effective decisions

· Providing high quality customer service while utilizing auditory and visual information, multiple

computer software/hardware tools, and standard policies and procedures in a calm and

professional manner.Preference will be given to applicants who have experience in emergency response, distress situations,

and/or high-stress call centre and shift environments.

You must be flexible in terms of hours of work and provide on call support as needed.

Communications Operators typically work 12 hour rotating shifts, days or nights, weekends and special

holidays. The initial training period (minimum 19 weeks, with opportunity for extension) will entail

fulltime work, working either regular business days (0800 to 1600 hours) or rotating shifts, starting at

0700, 1600, or 1900 hours. Once you have completed the initial training period, you will be scheduled to work anywhere from 0 – 48 hours per week. This job is not suitable for students or someone working fulltime hours elsewhere, and we do not schedule shifts around other employment/commitments.

During the training period, you must be willing and able to commit to reading and studying several

hundred pages of manuals, taking notes, completing homework assignments, and completing and

passing practical and written examinations.The position pays $31.87 per hour, plus 14% in lieu of benefits, and 4% vacation pay, to start, but as

you can see, we have high expectations. If you think you have what it takes "To be the best" and are

interested in this opportunity, please send us a cover letter and resume indicating why you are interested in this role, and provide clear evidence as to why we should consider you for one of these demanding yet highly sought after positions (e.g. previous experience in a similar role). Applications can be submitted via Workopolis or via careers.

In order to be considered for these positions, you must also complete and submit a questionnaire via

Workopolis or by downloading and emailing a copy of the questionnaire located on our website at

http://www.hamiltonpolice.on.ca/HPS/Careers/Civilian/RecruitCivilianMainPage.htm along with your

application. Applications without a completed questionnaire will not be considered, nor will late

applications. If you are emailing us your application, please submit your cover letter, resume, and

completed questionnaire all in one document, in either Word or PDF format.The deadline to submit an application is Friday, August 10th, 2012, at 4:00 pm, but we will be

reviewing applications on a daily basis. Previous applicants from the last 12 months need not re-apply (if we are interested in your application, we will send you a questionnaire to complete). Those previously tested for a Part-time Communicator position in the last 12 months also need not re-apply.

It can take some time to move a group of candidates through the selection process all at the same time, so your patience and flexibility throughout the recruitment process is appreciated. We thank all

applicants, however, only those candidates selected for testing and/or an interview will be contacted.

No phone calls or emails please. We are unable to respond to all applicants.

Please note that the Hamilton Police Service is committed to the principles of equal opportunity and

reflecting the diverse community that we serve.

Sandra Wilson
Community Relations Co-ordinator
Hamilton Police Service
905-546-4910
905-517-6739(Cell)
Fax: 905-546-4720
swilson

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